Delivery Policy

Deliveries are made by post and are carried out from Monday to Friday, from 8:00

hours to 17:00 hours, with the deadline for delivery of the Products being informed during the

purchase procedure.

The delivery period is counted from the confirmation of payment in working days, or

that is, it does not include Saturdays, Sundays and holidays. Exceptionally, deliveries may

occur on Saturdays, Sundays and holidays. After confirmation of payment, the deadline

to issue the Invoice is up to 3 business days.

Delivery time may vary depending on location, payment method and

availability of the purchased product. You can check the delivery time for your

ZIP code by typing it in the field indicated for calculating shipping on the product page or on the

shopping bag.

Please check the product dimensions and make sure they fit your needs.

elevators, doors, windows and corridors of the delivery location, as we do not do the

assembly, disassembly of the product, transport by ladder or lifting from the side

outside the building.

Our delivery people will only make 2 delivery attempts to the location provided.

It is essential that there is a person authorized by the requested address.

buyer, over 18 years old, and carrying an identification document to receive the

merchandise and sign the protocol.

IMPORTANT: After finalizing the order, it is not possible to change the form of

delivery, request advance or priority. All delivery times take into account

taking into account the stock, the region, the invoice issuance process and the delivery time.

preparation of the product.

Situations in which delivery delays may occur

If the delivery attempt is unsuccessful, the order will be returned to the Delivery Center.

Distribution of Soul Live.

Carriers' commitment:

In case of absence of the recipient, the carriers are not committed to

make delivery attempts. Delivery can only be made to a person over the age of 18

years who presents an identification document.

The carrier is prohibited from:

Enter the home; deliver by alternative means (example: launch product by

window); perform installation or maintenance of products; open the product packaging;

make delivery to an address different from that stated on the DANFE; make delivery to

minors or without identification documents.

We value good service very much, so if any type of violation occurs

of the delivery rules by the carrier, we ask that you inform us at

Consumer Service Channel, so that your next experiences are

satisfactory.