Exchanges and returns

This page was prepared in accordance with the Brazilian Consumer Protection Code.

in force (Law 8,078/90) and its content aims to define the general conditions applicable in

regarding the exchange and return policy for products available exclusively on the Website

from the Wine Unic store.

All content on the Site is the exclusive property of Wine Unic, a company

registered with the CNPJ/MF under no. 58.156.244/0001-48 , with headquarters at Estrada do Itaqui 410 Quadragl Lote E1, Condominio Nova Sao Paulo , Itapevi/SP , CEP 06690-110 .

Definitions: “Site”: Exclusive Wine Unic website, located at the electronic address:

www.wineunic.com.br, for the presentation and marketing of its Products.

“Consumer”: Any individual or company that purchases products made available

on the Website; “Products”: Products offered on the Website for immediate purchase by the User

Consumer.

1. Tips to avoid exchanging or returning the product.

Wine Unic guarantees that your product will be exchanged or returned if it occurs

any of the hypotheses provided for in this document and the requirements are applied

necessary. However, for the consumer to minimize the risks of a purchase

incorrect on the Site, it is recommended that the items transcribed below be observed.

Before completing the purchase on the Website:

Thorough verification of the exact description of the intended product, including

size, colors, models, among other characteristics, not based on

only in the images presented, which are for illustrative purposes only;

Checking the voltage of the product, if it is an electronic device, focusing on

voltage used where the product will be used;

Verification of the technical description of the intended product, including power,

labeling, capacity, functionality, among other characteristics.

Upon receipt of the product:

Checking the conditions of the product packaging, which must be

in perfect condition and without signs of tampering;

Verification of the product received, paying special attention to any possible defects

damages and breakdowns, including those resulting from transport;

Checking whether the product corresponds to the order placed and has all the

parts and items included in the purchase.

In the event of verification of the occurrence of any of the hypotheses transcribed above, it is

important that receipt of the product is refused immediately and that the consumer

Please contact the store to report the incident within 7 days.

Reasons for exchanging or returning the product

Complementing the checks to be carried out and, in the occurrence of the above cases

mentioned, the product may be exchanged or returned in the following cases, according to

with Brazilian legislation:

1.1. For withdrawal of purchase (art. 49, Law 8.078/90). According to the legislation

Brazilian, the Consumer may regret the purchase made through this Site,

for any reason, and request the return of the product within 07 (seven) days from the date of

receipt of the Products.

1.2. In the event that the Product is not in accordance with the order or is missing items. (art. 35, Law

8,078/90). If the product received does not match the invoice or is missing

items, within 7 days, the consumer may choose to: Exchange the

Product for another identical to the one described on the invoice; exchange it for another Product

available on the Website; or request reimbursement of the amount actually paid in favor of

company and constant on the invoice;

1.3. In the event of the Product having a technical defect (art. 18, Law 8.078/90). If the

If the consumer finds any defect or malfunction in the product, he/she will have 7 days from receipt of the product to inform the company about it.

so that appropriate measures can be taken. Based on the effective and proven

Consumer information, the company will have a period of 30 (thirty) days to provide

the repair of the Product and, if the product is not repaired within this period, the consumer

You may choose to: Exchange it for another Product identical to the one described on the invoice;

Exchange for another Product of the same value; Request a proportional discount

price on another product; Request reimbursement of the amount actually paid in favor of

company and constant on the invoice;

Procedure for exchange, return or refund

2.1. The consumer must contact the company by telephone number

(11) 99690-1100 or via email sac@wineunic.com.br within the deadline set out in

each situation, and report what happened. The company undertakes to provide the

necessary guidelines to the Consumer, informing how the exchange should be carried out, the

shipping of the product, or refund.

2.2 Requirements: The Consumer must observe the following criteria to make the purchase:

exchange or return: The Product to be exchanged must be sent by the shipping company

transport with acknowledgment of receipt to the address provided on the invoice;

The product must be in its original packaging, properly preserved; The product

must be accompanied by the respective invoice or receipt; The Product must

be, in the event of Consumer Remorse, in perfect condition and unused;

Along with the Product, the consumer must send his identification, informing

your name, email, full address, order number and payment method

used at the time of purchase, for more efficient location of the order.

If the company does not identify one of the criteria listed above, the Product may be

returned to the Consumer in the same conditions in which it was received, in accordance

with the regulations on the matter and rights assigned to the Supplier. Furthermore, the Supplier reserves the right to

the right not to exchange or accept the return of the Product if the defect, damage or

defect has arisen from misuse or incorrect use by the Consumer, in accordance with

with analysis to be carried out in due course by the company's technical area.

In the case of the Consumer opting for exchange only to change the color, size,

material or otherwise, the Consumer shall be solely responsible for the

payment of the shipping cost, upon return and/or shipment of the new product in

your favor. In cases of exchange due to defect or return, shipping will be

responsibility of the selling company.

2.3. Reimbursement: The Consumer may also opt for reimbursement of the amount

paid when purchasing the Product. After returning the product, and,

if the Consumer agrees with the requirements of item 2.2, the company will proceed

with the analysis of the conditions of the returned Product, will proceed with the refund of the

amounts effectively involved in the purchase, within terms that may vary according to

with the form of payment, as follows: in the case of realization, by

Consumer, payment via credit cards, the company will contact the

card administrator, requesting the necessary refund, which must be made

comply with the calendar adopted by the Administrator; in the case of realization, by

Consumer, payment via bank slip, the Consumer undertakes to

provide your complete bank details including the respective CPF number, to

that the bank deposit be made in favor of the Consumer within 7 days

counted from the effective receipt of the Product and all requested information obtained

on this Website; and if the consumer has paid through PIX, he/she will receive credit for

return using the same PIX key sent, within 7 days.

2.4. Exchange: If the Consumer chooses to exchange for an identical product, after the

return by the Consumer and effective receipt of the rejected Product, and, if this is

in accordance with the requirements of item 2.2, you must follow the guidelines mentioned,

the company is responsible for sending the new Product to the

Consumer. If the Consumer chooses to exchange for another Product, he/she must choose a

of the products available on the Site and contact the Customer Service Center

Customer, to initiate the exchange procedure, in accordance with the relevant guidelines,

committing to pay the difference in value between the exchanged products, if

there is.